Adam Fordyce Technical Specialist

White House - Main Street - West Linton - EH46 7EA · +44 (0) 7917 40 20 90 · Email Adam

I have over 14 years experience working with a variety of distributed systems within the telecommunications and more predominantly the oil and gas sector. A large proportion of my career to date has been spent working in a client facing role. I have been successful in building relationships and gaining both the trust and confidence of my clients through my dedication and perseverance.


Experience

Technical Specialist

ION Geophysical

  • Subject Matter Expert covering the operational aspects of the company’s software and technical services.
  • Adaptable and motivated, often initiating a range of complex and critical job tasks for the company.
  • Responsible for specific complex operational projects, key point of contact for new functionality and enhancements
  • Implements the link between client, support and development, and being the primary representative for the support function within the software design, development, test and implementation process.
  • Using my experience and knowledge I work writing the test and development process to:
    • Act as the primary contact for the client and support issues;
    • Development of support tools and scripts;
    • Participate in Design reviews, Development meetings, Sprint Planning and Review Meetings;
    • Testing - including the development of test cases and usability appraisal
    • Product documentation review
  • Often required to take a lead role in complex client operations involving the analysis of requirements and simulation of operational set-ups and configurations prior to infield implementation.
  • Often takes lead role in new product areas working with the development teams to define and analyse functional requirements and advise on operation and usability design.
  • Develop and reviews procedures and process flows.
    • Providing comprehensive documentation for colleagues
  • Support the companies internal and external training activities, ensuring that appropriate new processes, knowledge and operations are captured and communicated effectively and efficiently.
    • Developing Training material
    • Delivering Training

Aug/2016 - Jun/2019

Team Leader

ION Geophysical

Assisting the support team to keep on top of their workload within a busy operational environment. Managing the OTRS help desk system to ensure the clients operational requirements are met.
Working as a subject matter expert - providing technical expertise and consultation with clients as well as internal stakeholders.
Requirements analysis for one of the companies analytical software packages. Liaising with the development department, keeping informed and up to date on recent software changes.

Mar/2013 - Aug/2016

Product Specialist

ION Geophysical

  • Implementation and integration of the company Real-time navigation software (Spectra and Orca) and hardware products.
  • Implementation of 2D, 3D, 4D and Multi-vessels operation.
  • Supervising and assisting junior engineers when necessary.
  • Application integration using PostgreSQL, Windows and Redhat Enterprise Linux
  • Linux administration and network configuration.
  • Radio hardware testing and Integration 900MHz and 2.4GHz.
  • Installation of Mutli-vessels operation using (Wireless LAN survey and planning).
  • Wireless LAN configuration, implementation and troubleshooting.
  • Installing GPS system (C-NAV, Fugro XP/StarPack, Multifix).
  • Pre-sale support.
  • Project management.
  • Troubleshooting/Support of customer’s software and hardware problems relating to the company products.
  • Acting as a liaison with clients.
  • Attending to incoming support queries and being involved with the support rota (24HRs/7Days).
  • SAT (System Acceptance test), FAT (Factory acceptance test and Vessel configuration documents after each project).
  • Assisting and coordinating testing of all software and hardware as required.
  • Working closely with Development team, reporting software bug and testing patches.
  • Diagnose remotely customer’s problems and replicate in the office.
  • Coordinating and conducting client training including documentation, systems set-up and preparation.
  • Assisting with updating manuals, documentation and procedures where directed by the Support Manager.
  • Assisting with day-to-day running of the department.
  • Troubleshooting and Client Support, both field and office based.
  • Training of Navigation Personnel in client premises and offshore.
  • Acquired extensive in-field experience working on various types of Survey Including: 2D, 3D and 4D, single and Multi-vessels.

Apr/2011 - Mar/2013

Support Engineer / Senior Support Engineer

ION Geophysical

  • Commissioning and supporting Gator, Spectra, and Orca integrated navigation systems both offshore and onshore.
  • Working in challenging environments with limited backup support.
  • Infield training and support during complex seismic surveys such as WAZ, 3D undershoots, and 4D undershoots.
  • Working with RF networks, including installation and configuration for ship-to-ship communications data communication integration
  • interfacing ships instrumentation into the various navigation acquisition  systems, Cable terminating including: RS232, RS422, Cat5, LMR400, LMR600 and coax cables.
  • Liaising with software developers for bug fixes and new product features.

Mar/2009 - Mar/2011

World Wide Support Engineer

Telsis Limited

Support of core network telecommunication platforms. As a world wide support engineer I partake in a range of support and project tasks. This can range from system builds, installations, configuration and integration. I also partake in major system upgrades on live platforms working closely with customers and external vendors. This role is highly customer facing and can involve a large amount of travel.

Mar/2006 - Jul/2009

Autism Practitioner

Scottish Society for Autism

As an Autism practitioner I provided a high level of care and support to children and young adults affected by Autism. I also worked helped prepare young adults for independent living in the community.

Jan/2005 - Feb/2006

Education

Bell College of Science and Technology

BEng Applied Electronic Design

  • Advance Micro Controllers
  • C++
  • DSP
  • Analogue Circuit Design
  • Digital Circuit Design

Aug/2005 - Jun/2006

Bell College Of Science and Technology

HND Electronics

  • Power Electronics
  • Fiber Optics
  • Micro Controllers
  • Digital Electronics

Apr/2004 - Jul/2005

Bell College of Science and Technology

HNC Electrical and Electronics

  • Electronic Fundamentals
  • Networking
  • Electronic Testing Instruments
  • Mathematcis for Engineering
  • Analogue Electronics

Apr/2003 - Mar/2004

Skills

Programming Languages & Tools
    • Python (Including PyQT4 & PyQT5)
    • Perl (Object Orientated)
    • Bash
    • PHP (Object Orientated)
    • AWK
    • SED
    • Linux Bash Shell
    • JavaScript (jQuery)
    • CSS
    • AWS
Workflow
  • Preparing and Delivering Training
  • Customer Services
  • Project Management
  • Requirements Gathering and Analysis
  • RedHat Enterprise Linux - System Administration
  • Data Analysis

Interests

When I am not at work, I am usually found at home with my wife, two dogs, cat, and tropical fish! In my spare time you might find me out on a road trip or out on a long walk, I like to have my camera to hand so I can capture some of the breath taking scenery that we have here in Scotland.

Portfolio